Familia — бренды до -85%
★ 3.6What it actually doesFamilia is an off-price retail chain.
Actually does
- ✓Order Tracking20% of reviews
- ✓Marketplace92% of reviews
- ✓Product Catalog88% of reviews
- ✓QR scanner56% of reviews
- ✓Coupons12% of reviews
- ✓Push Notifications44% of reviews
- ✓Подписки на любимые бренды52% of reviews
- ✓Dark mode(bonus)20% of reviews
- ✓Order Management16% of reviews
Claimed, but not confirmed by reviews
- ⚠Loyalty Program
Common complaints
- ✗Mismatch between app inventory and actual store stock32% of mentions
«The app is useless, items shown in stock are never actually available in the store, even though I'm holding them in my hands. They offer a discount on the first order through the app, but how do I do that if the item is physically available but not in the app?»
- ✗Loyalty program not awarding bonuses8% of mentions
«The bonus program doesn't work at all! I got the card over a year ago, made several purchases, but have 0 bonus points in my account»
- ✗Authentication and verification issues16% of mentions
«Why have a 'remember me' checkbox if I have to enter my login and password every time? And today, when I enter my account, it just logs me out and throws me back to the login page»
- ✗Incorrect search and product filtering issues20% of mentions
«Really useless app—when I search for curtains, shorts pop up instead. Awful app, impossible to filter by clothing size 52»
- ✗Delivery issues and lack of customer support12% of mentions
«You won't get your order, it just won't arrive and the delivery dates keep getting postponed indefinitely, there are no operators, specialists don't respond»
What people praise
- ★Convenient brand subscription system
«Brand tracking is implemented smartly here, without spam. I check the new items section for my subscriptions once a day and immediately see what interests me»
- ★Fast and accurate product scanner
«The scanner is love at first use. Fast, clear, informative. You immediately see the size range and the original brand name»
- ★Pleasant minimalist interface design
«The interface is super! Everything is well organized. Pleasant minimalism, not cluttered with animation»
- ★Automatic notifications for new shipments
«The app sends a push notification when a new Nike or Puma shipment arrives. Excellent service!»
- ★Full-featured online store with enormous selection
«This is a full-fledged marketplace in your smartphone. The online selection is simply huge, with clear descriptions everywhere»