Opti - Taxi 579 online
★ 4.7What it actually doesA taxi ordering app for Ukrainian cities featuring simple phone number registration, vehicle class selection, bonus system, and support for cash and card payments.
Actually does
- ✓Ride-sharing100% of reviews
- ✓Turn-by-turn nav10% of reviews
- ✓Сохранение избранных адресов15% of reviews
- ✓Customer Support(bonus)30% of reviews
- ✓Рейтинг и оценка водителей(bonus)20% of reviews
Claimed, but not confirmed by reviews
- ⚠Order History
- ⚠Cashback and Rewards
- ⚠Поддержка нескольких остановок в маршруте
- ⚠Two-factor auth
- ⚠Payment Tracking
Common complaints
- ✗Drivers don't arrive or arrive with significant delays25% of mentions
«We got home via another taxi, and two hours later they called saying the driver arrived!!! 8 out of 10 cars are old and beat up»
- ✗Low starting prices lead to drivers refusing orders20% of mentions
«Inadequately low starting prices... drivers don't benefit and refuse to take orders... Apparently, at Opti HQ nobody needs money»
- ✗Unable to book a taxi after 21:00 / at night15% of mentions
«After 21:00 there's no point even trying to call, after 10pm you can't get a taxi»
- ✗Drivers refuse to accept orders for unprofitable routes15% of mentions
«Taxi drivers refuse to go if there's no profit to pick up a customer on the way back... drivers are selective about orders»
- ✗Poor support quality: formal responses, rudeness in communication15% of mentions
«Terrible support... I got 'answer the question'. The support service's response was formal»
What people praise
- ★Convenient app interface and simple ordering
«Nice app, cool application, convenient to make orders, everything is correctly entered in the database»
- ★Polite, experienced and friendly drivers
«Very pleasant and experienced driver, drivers are always polite and helpful, very good taxi, both drivers and prices are pleasant»
- ★Fast and polite customer support
«Customer support through the app works quickly and clearly, managers are pleasant to communicate with»
- ★Comprehensive address database with organizations at the same location listed separately
«If a residential building, dental clinic, and barbershop are located at the same address, in Opti they are all listed separately»
- ★Ability to pre-book a taxi
«You can book a car in advance and that's cool»