Купер・доставка еды и продуктов
★ 5.0What it actually doesThe app delivers products from stores and ready-made food from restaurants in 20 minutes or at a convenient time; works with major grocery chains, non-food retailers, pharmacies and restaurants. Users praise the speed and convenience in reviews, but complain about courier issues, long waits, and incorrect refunds.
Actually does
- ✓Food delivery15% of reviews
- ✓Grocery delivery70% of reviews
- ✓Marketplace5% of reviews
- ✓Coupons3% of reviews
- ✓Отслеживание заказа в реальном времени(bonus)10% of reviews
- ✓Выбор времени доставки10% of reviews
- ✓Видимая стоимость доставки до оформления(bonus)5% of reviews
Claimed, but not confirmed by reviews
- ⚠Pharmacy
Common complaints
- ✗Refund issues: incorrect amounts, delays13% of mentions
«Their courier cancelled my order themselves, they refunded 1200 rubles instead of 7033 rubles»
- ✗Courier issues: cancellations, delays, unfulfilled orders27% of mentions
«I ordered groceries, waited for delivery for over 2 hours and the order was eventually cancelled»
- ✗Excessive ads and notifications in the app10% of mentions
«Ads everywhere. It's inconvenient to use. Notifications keep popping up non-stop»
- ✗Issues with address detection and order availability7% of mentions
«It says you can't place an order at this restaurant right now, change your address»
- ✗Lack of needed items, limited product range7% of mentions
«Sometimes I can't find the products I need in the list»
What people praise
- ★Fast delivery: 20 minutes and punctuality
«They really delivered my order on time. Punctuality 10/10»
- ★App convenience and ease of use
«Super easy and convenient when everything is as requested. Fast and clear»
- ★Product quality, freshness, careful delivery
«The products arrived fine, nothing melted»
- ★Time saving, convenience when sick and urgent needs
«When we got sick, we used the app, the delivery really helped us out»
- ★Quick issue resolution, attention to customer requests
«I always place large orders and leave a comment on almost every item — everything is always respected»