ВкусВилл: доставка продуктов на дом ・ заказ еды
★ 5.0What it actually doesVkusVill eco-market app for delivery of groceries and ready-made meals with 24/7 free delivery in Moscow, St. Petersburg and other cities. Offers fresh products, prepared dishes, household goods and pharmacy items with one-click checkout.
Actually does
- ✓Food delivery40% of reviews
- ✓Grocery delivery80% of reviews
- ✓Coupons13% of reviews
- ✓Доставка без минимальной суммы заказа10% of reviews
- ✓Проверка качества и независимые лаборатории10% of reviews
- ✓Customer Support7% of reviews
Claimed, but not confirmed by reviews
- ⚠Pharmacy
- ⚠Рецепты и советы по питанию
- ⚠Loyalty cards
- ⚠Price comparison
- ⚠Круглосуточная служба (24/7)
- ⚠Варианты доставки (стандартная, экспресс, самовывоз)
Common complaints
- ✗Automatic addition of paid package without option to decline13% of mentions
«They automatically add a package to the order. You can't refuse it. You buy a subscription for a discount, but they also charge you the package cost.»
- ✗Rapid price increases and shrinking portion sizes7% of mentions
«no one else raises prices so fast while cutting weight so fast»
- ✗Inconsistent delivery quality depending on city and area7% of mentions
«It really depends on the city and even the area. Sometimes great! Sometimes terrible...»
- ✗App crashes and errors7% of mentions
«The app stopped working. I updated it. Won't load»
- ✗Couriers ignore customer delivery instructions3% of mentions
«Courier didn't follow the instruction (request) - left it on the ground by the gate»
What people praise
- ★Freshness and quality of products
«Everything is very fresh and delicious. Order delivered on time to the specified address»
- ★Responsive and adequate customer support
«Support work is wonderful, they respond quickly and appropriately»
- ★Fast delivery at the specified time
«Delivered quickly and carefully. Thank you! Great! Delivery is fast and free.»
- ★Free delivery with no minimum order
«Very convenient! Twenty-four seven for any amount»
- ★Tasty and high-quality prepared food
«Ordered prepared food, I was pleasantly surprised. I really liked everything.»