TanukiFamily — Вместе есть!
★ 4.8What it actually doesTanukiFamily is a food delivery aggregator (rolls, pizza, grill, seafood) in Moscow and other cities with a loyalty program and daily promotions.
Actually does
- ✓Food delivery90% of reviews
- ✓Order Tracking(bonus)40% of reviews
- ✓Loyalty Program30% of reviews
- ✓Coupons20% of reviews
- ✓Product Catalog30% of reviews
- ✓Customer Support(bonus)30% of reviews
- ✓Добавление в мобильный кошелёк(bonus)5% of reviews
Common complaints
- ✗Delivery delays and postponements23% of mentions
«I ordered food, the delivery time was 40-50 minutes... the courier doesn't answer the phone... they ask if we cancel the order? So you ordered, paid, but they can't hire enough couriers so the order arrives on time»
- ✗Ineffective customer support (primitive bot, rudeness)16% of mentions
«Lack of feedback (only an absolutely primitive 'bot' from 10 years ago), support blatantly lies and says the courier was at the location»
- ✗Strict loyalty program conditions (easy to lose tier during ordering breaks)13% of mentions
«When I didn't have money for a few months, my tier dropped. Now without bonuses it's not worth ordering for me»
- ✗Decline in food quality and reduced menu selection13% of mentions
«Sushi got worse (they especially do rice poorly), quality declined in everything»
- ✗User interface issues (freezing, incorrect function behavior)10% of mentions
«You enter, it asks to select an address and nothing happens»
What people praise
- ★Delicious and high-quality food (sushi, rolls, seafood)
«Everything is delicious, high-quality, fast. VERY TASTY, FOOD OF THE GODS»
- ★Fast delivery (within 30-60 minutes)
«Tasty rolls, delivered very quickly!!! Thanks to the delivery driver for the speed!»
- ★Polite and professional couriers
«The staff is very polite and friendly, courteous couriers. Thanks to the delivery person for the speed!»
- ★Frequent promotions, discounts and bonuses
«I order constantly, there are often promotions and discounts. Daily promotions, discounts and gifts»
- ★Good packaging and presentation (heat retention and appearance)
«Well packaged, rolls arrived warm»