Мой Spar — продукты и доставка
★ 4.7What it actually does"My SPAR" is an app for customers of SPAR and EUROSPAR supermarkets in Saint Petersburg, Nizhny Novgorod, Moscow and Moscow, Leningrad, Nizhny Novgorod, Ivanovo, Vladimir, and Penza regions.
Actually does
- ✓Food delivery35% of reviews
- ✓Grocery delivery35% of reviews
- ✓Coupons10% of reviews
- ✓Product Catalog15% of reviews
- ✓Order Tracking10% of reviews
- ✓Customer Support25% of reviews
- ✓QR scanner(bonus)30% of reviews
Claimed, but not confirmed by reviews
- ⚠Loyalty cards
- ⚠Услуга "Закажи и забери" (самовывоз)
- ⚠Электронные чеки вместо бумажных
Common complaints
- ✗Delivery delayed by 1–3 hours instead of promised 30 min–1 hour30% of mentions
«One-hour delivery is an outrageous lie. In reality, delivery takes 2–3 hours.»
- ✗Screenshots of card QR code are blocked, no share button25% of mentions
«Greetings to the incompetent developers who blocked screenshots in the app and couldn't be bothered to add a "share QR" button.»
- ✗Support responds slowly, closes issues without resolving problems20% of mentions
«Support is useless, an operator will answer you! A day passes and it's unclear who, when, and where will respond!?»
- ✗Weighted goods underweight (shortage of 20–170 grams)8% of mentions
«Weighted goods were all underweight by 20 to 170 grams.»
- ✗App malfunctions intermittently, requires reinstallation after update15% of mentions
«as soon as the app updates, I have to register again»
What people praise
- ★Large product selection, fresh goods, diverse assortment
«the best grocery supermarket in Moscow»
- ★Quality home-cooked meals and baked goods, everything fresh and delicious
«Great store, such a diverse assortment, constantly having discounts and promotions»
- ★Regular discounts and promotions, promo codes
«really like it 👍👍👍»
- ★Convenience of the app and interface for ordering
«Great app»
- ★Polite and responsive store staff
«very good store, the sellers are responsive»