Монетка – доставка продуктов
★ 4.7What it actually doesMonetka is a grocery delivery app with discounts, promotions, and prices matching those of the store chain.
Actually does
- ✓Grocery delivery95% of reviews
- ✓Food delivery15% of reviews
- ✓Coupons5% of reviews
- ✓Product Catalog30% of reviews
- ✓Order Tracking40% of reviews
Claimed, but not confirmed by reviews
- ⚠Рейтинги и отзывы на товары
- ⚠Customer Support
Common complaints
- ✗App doesn't load and freezes35% of mentions
«Half of the screens don't display on the first try, just white screen. The app doesn't work, doesn't load»
- ✗Very long delivery delays (hours of waiting)30% of mentions
«Today I waited for the order for 3 (!) hours. The family went hungry. The wait is always long»
- ✗Ineffective support service and slow responses25% of mentions
«Answer - wait another 60 minutes! Awful service, the hotline can't do anything, they just stay silent»
- ✗Low product quality, spoiled meat, thawed products20% of mentions
«the delayed shipment arrived with thawed dumplings. Products are poor quality. Returning spoiled meat»
- ✗Delayed refunds (hours to days)15% of mentions
«A day has passed since I processed the return of spoiled meat and the money still hasn't been refunded»
What people praise
- ★Fast delivery (30 minutes)
«Delivered the products quickly. Fast delivery. Thank you for the very fast delivery»
- ★Fresh products with good shelf life
«Products are fresh. All goods are fresh with normal expiration dates»
- ★Convenient app interface
«The app is convenient, very easy to use and informative. It's simple to figure out the app»
- ★Time savings on shopping
«Often a lifesaver when there's no time to go to the store»
- ★Good service culture
«fast delivery with high service standards»