Доставка продуктов – Торнадо
★ 4.8What it actually doesA food and ready-to-eat delivery app from retail chains across several regions of Russia. Promises 30-minute delivery, pickup, and purchase scanning features, but operates unstably with frequent errors, delays, and stock availability issues.
Actually does
- ✓Food delivery40% of reviews
- ✓Grocery delivery50% of reviews
- ✓Order Tracking15% of reviews
- ✓Order Management20% of reviews
- ✓Product Catalog25% of reviews
- ✓Coupons10% of reviews
- ✓Самовывоз готового заказа10% of reviews
- ✓Push Notifications(bonus)10% of reviews
Claimed, but not confirmed by reviews
- ⚠Сканирование штрих-кода товара в магазине
Common complaints
- ✗Frequent crashes and 'unknown error' message30% of mentions
«The app doesn't understand in which district the order was made... Reinstalling didn't help. Very sorry. Used it for 3 years.»
- ✗Delivery takes much longer than promised, delays of 40+ minutes25% of mentions
«It used to be convenient to track where the courier was... but now you're stuck waiting for an hour, can't even go to the bathroom. You just wait and guess where they're coming from»
- ✗Catalog doesn't reflect actual product availability; many items unavailable20% of mentions
«Selected an item, and then the picker in the chat tells you - sorry, out of stock... you can spend a long time selecting»
- ✗Account login issues, freezing on SMS authentication page10% of mentions
«Can't log in to account. Gets stuck on the SMS login page. Requires password and nothing happens»
- ✗Delivery map inconvenient, can't zoom in/out8% of mentions
«Awful update, colors are bright, and the delivery map can't be zoomed in/out»
What people praise
- ★Fresh, quality products without defects
«Everything arrives on time and the products are fresh, without flaws»
- ★Improved design, convenient product layout in the catalog
«They did a really good job with the app, now everything is very convenient, everything is laid out well, everything is visible»
- ★Good discounts and promotions make prices competitive
«Product prices are lower than in supermarket shelves because there are often discounts and promotions»
- ★In some cases, delivery arrives on time
«I use the Tornado app often, products are delivered on time»
- ★Only delivery option in some cities
«In our city this is the only product delivery»