Улыбка радуги: Магазин красоты
★ 4.0What it actually doesBeauty and home goods marketplace with online shopping, in-store pickup and express delivery options, but the app has multiple critical bugs (search not working, login failures, shopping cart not opening, frequent crashes).
Actually does
- ✓Marketplace80% of reviews
- ✓Product Catalog15% of reviews
- ✓Two-factor auth(bonus)15% of reviews
Claimed, but not confirmed by reviews
- ⚠Product Search
- ⚠Order Management
- ⚠Food delivery
- ⚠Loyalty Program
- ⚠Coupons
- ⚠Customer Support
- ⚠Multi-currency
- ⚠Store Locator
Common complaints
- ✗Product search doesn't work or returns incorrect results28% of mentions
«Search doesn't work for me. On any product query that I know is 100% in stock, I get either 'Oops, nothing found' or completely random products»
- ✗App constantly crashes, freezes, won't open25% of mentions
«Doesn't work all day. Neither mobile nor WiFi. Cleared cache, reinstalled, still doesn't work. This happens at least 3 times a month»
- ✗Cannot log into app or requires a phone call to login18% of mentions
«What a mess - to log into the app using a phone number, you have to call the number specified in the app from that number and wait for the call to drop!»
- ✗Errors during checkout and payment (app crashes from cart, payment method selection not working)16% of mentions
«Can't complete the order, at the payment stage it kicks me back to the cart»
- ✗Products out of stock, mismatch between app and store inventory14% of mentions
«You place an order, come to the store, and most of the order is out of stock!!!»
What people praise
- ★Good selection of beauty and care products
«great store! has everything you need: hair dye, shampoos, excellent Korean creams and hand creams»
- ★Store proximity (average 6 minutes walk) and pickup option
- ★Availability of verified brands (L'Oréal, Nivea, Garnier, etc.)
- ★Convenient shopping app (when it works)
«quite a convenient app»