Складно: кладовки и инструмент
★ 3.7What it actually doesApp for renting storage spaces and tools in major Russian cities with app access and 24/7 usage support, but with frequent document verification issues and app instability.
Actually does
- ✓Customer Support40% of reviews
- ✓Marketplace85% of reviews
- ✓Мобильное приложение90% of reviews
- ✓Идентификация по документам (паспорт/ВУ)65% of reviews
- ✓Электронный доступ через приложение70% of reviews
- ✓Поиск ближайших пунктов проката60% of reviews
- ✓Гибкие сроки аренды и скидки35% of reviews
- ✓Управление залогом(bonus)15% of reviews
- ✓Аренда инструмента и расходников25% of reviews
- ✓Управление кодами доступа20% of reviews
- ✓Доступ без интернета (офлайн-коды)(bonus)7% of reviews
Claimed, but not confirmed by reviews
- ⚠Видеонаблюдение и пожарная сигнализация
Common complaints
- ✗Storage condition issues (mold, moisture, pests)7% of mentions
«Our things got covered with mold, cockroaches, bedbugs, mites are crawling around, no compensation whatsoever»
- ✗Issues with document verification (passport, driver's license)30% of mentions
«tried 30 times to upload documents, both passport and driver's license, different angles, called support and they say they don't know why and stay silent»
- ✗App instability, lost requests, freezes25% of mentions
«The app works terribly, we've already registered three times. We stand by the camera for an hour, and the app magically loses the registration requests»
- ✗Poor technical support (no response, issues unresolved)15% of mentions
«I decided to call technical support and on a couple of my calls nobody picked up. Crappy app, crappy support»
- ✗Faulty equipment and poor maintenance10% of mentions
«Absolutely terrible service. They don't care that their equipment is broken, and they don't care about the customer»
What people praise
- ★Convenient and intuitive app
«Convenient app, everything is intuitive. The app is convenient, it's intuitive to use, never lags»
- ★Round-the-clock access to storage units
«Very convenient, close to home, round-the-clock access, cool app»
- ★Convenient location near home
«Good location, everything is great, convenient, not expensive and there are discounts»
- ★Reasonable pricing with flexible terms option
«Not expensive, the cost is reasonable. I paid for a year and will use it»
- ★Fast and quality customer support (rare)
«support service works impeccably. I called support, and they solved everything very quickly»