igooods: Доставка продуктов
★ 4.5What it actually doesigooods is a grocery delivery service from major supermarket chains (Vkusvill, Lenta, Auchan, Metro) to dozens of Russian cities within 90 minutes, offering payment on delivery, but experiencing frequent technical issues with authentication and delivery reliability.
Actually does
- ✓Grocery delivery80% of reviews
- ✓Marketplace40% of reviews
- ✓Order Tracking30% of reviews
- ✓Coupons15% of reviews
- ✓Customer Support25% of reviews
- ✓Payment Tracking5% of reviews
- ✓SMS-авторизация(bonus)35% of reviews
- ✓Push Notifications(bonus)15% of reviews
Claimed, but not confirmed by reviews
- ⚠Price comparison
Common complaints
- ✗Authorization code not received37% of mentions
«SMS messages don't even come for registration... The SMS never arrives and there's no support»
- ✗Delivery unavailable at address, reduced number of stores23% of mentions
«St. Petersburg, we live 5 minutes from the center and delivery is only from two stores! only one is available»
- ✗Delays of 3+ hours, missed delivery time17% of mentions
«instead of delivery at 10:00-11:00, the order arrived at 1 PM... delivery can easily be 3 hours late»
- ✗Technical glitches: items not added to order, buggy quantity adjustment13% of mentions
«the app is buggy. often you add something to the order, and then... it doesn't actually get added to the order»
- ✗High prices and additional service charges compared to store prices13% of mentions
«prices differ significantly upward from store prices and other delivery services, and on top of that there's an additional service charge»
What people praise
- ★Buyers call and coordinate product substitutions
«The buyer always calls and warns about unavailable products and offers adequate replacements»
- ★Fast and reliable delivery, on-time fulfillment
«Packed beautifully, delivered perfectly on time. Very quick order assembly, everything neatly arranged, delivered promptly»
- ★Fresh and quality products
«I've been using this website for three years, everything is fresh and quality. I always use this delivery, they've never let me down even once»
- ★Convenience of the service, time savings
«thank you very much to this company, shame it didn't exist twenty years ago»