Мегамаркет: доставка товаров
★ 4.1What it actually doesMegamarket is a marketplace for goods and groceries with integrated Sber Spasibo rewards system; however, the app often experiences stability issues, offers inflated prices, and encounters delivery problems.
Actually does
- ✓Marketplace95% of reviews
- ✓Food delivery15% of reviews
- ✓Loyalty cards60% of reviews
- ✓Доставка через даркстор20% of reviews
Claimed, but not confirmed by reviews
- ⚠Visual Search
- ⚠Price comparison
- ⚠Coupons
- ⚠Виртуальная примерка (2 часа)
Common complaints
- ✗Frequent app crashes and 'error on our side' message45% of mentions
«The app won't open as usual. Constant problems... Error on our side. MM crashed.»
- ✗Inflated prices (2+ times higher than competitors)35% of mentions
«Prices are always inflated 2 or more times compared to other marketplaces. Goods cost twice as much as on Ozon»
- ✗Delivery problems: postponements, cancellations, lost orders35% of mentions
«Constant delivery problems: postponements, postponements, more postponements. Orders are constantly being cancelled»
- ✗Poor return service and lack of buyer protection25% of mentions
«The product return service couldn't be worse. If you were sold a defect, that's your problem—the service doesn't protect you in any way»
- ✗Inconvenient interface, unclear logic20% of mentions
«Absolutely inconvenient interface, nothing is clear at all. I couldn't figure out how to place a delivery order»
What people praise
- ★Sber Spasibo rewards system with discount options
«One plus is that Spasibo bonuses can be spent. The only advantage is payment with Sber Spasibo bonuses»
- ★Wide range of products
«Lots of products, there's plenty to choose from!»
- ★Fast product delivery (from 30 minutes)
- ★Quick support response (when contacting)
«Support operators connect quickly»