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★ 4.0What it actually doesAn app for ordering grocery and goods delivery to home, which recently transitioned from specialized warehouse delivery to delivery from nearby stores, resulting in reduced assortment and quality decline.
Actually does
- ✓Grocery delivery90% of reviews
- ✓Marketplace60% of reviews
- ✓Loyalty cards10% of reviews
- ✓Список избранных товаров15% of reviews
- ✓Выбор времени доставки5% of reviews
- ✓Широкий ассортимент товаров80% of reviews
- ✓Customer Support15% of reviews
Claimed, but not confirmed by reviews
- ⚠Coupons
- ⚠Повтор заказа
- ⚠Поиск с фильтрами
- ⚠Доставка на разные адреса
Common complaints
- ✗Catastrophic reduction in product range80% of mentions
«The product range became completely unpredictable, and half the items are shown as 'in stock' until you add them to your cart»
- ✗Closure of delivery from specialized warehouses85% of mentions
«After discontinuing warehouse delivery, it became useless — you build your cart, place an order, and the pickers call you saying half the order isn't available»
- ✗Sharp decline in product quality75% of mentions
«On my very first order, they delivered spoiled products! (Broken eggs, moldy cucumbers, rotten fish)»
- ✗Delivery zone limitation (Leningrad Oblast closed, some regions unavailable)35% of mentions
«I used delivery to Orlino, Leningrad Oblast for several years, and now it's closed - only delivery to Siverskaya is available»
- ✗Slow support service (responses once a day, 72-hour wait)10% of mentions
«Support wrote that they would contact us within 72 hours. This is a fiasco»
What people praise
- ★Previously had excellent delivery from warehouses with refrigerated vehicles
«There used to be a huge selection, fresh products from the warehouse, couriers with trolleys and refrigeration equipment in the vehicle»
- ★Previously had freshness guarantee (historical review)
«We ordered every week and during all that time there were no complaints about product quality. Products were always fresh, chilled, and excellently packed»
- ★Previously was convenient (orders placed days in advance, pay on delivery)
«You could order several days in advance and it was very convenient, as well as payment on delivery»
- ★Pet supplies and animal feed
- ★Convenient app interface (from positive reviews)
«The app is great! I recommend it!»