DoorDash: Food, Grocery, More
★ 4.8What it actually doesDoorDash is a food, groceries and goods delivery platform from restaurants, stores and retail chains with real-time tracking and DashPass subscription, but users frequently report issues with customer support, unexpected order changes, cold food and registration difficulties.
Actually does
- ✓Food delivery80% of reviews
- ✓Grocery delivery30% of reviews
- ✓Order Tracking20% of reviews
- ✓Marketplace20% of reviews
Claimed, but not confirmed by reviews
- ⚠Subscription
- ⚠Loyalty Program
Common complaints
- ✗Incompetent customer support and lack of assistance55% of mentions
«When contacted support the answer I got was just 'can't be helped'. Zero support.»
- ✗Security issues, unauthorized transactions, blocked accounts35% of mentions
«My husband's debit card was charged by DoorDash... The purchase was made in California... Their security level is zero!»
- ✗Accidental charges, duplicate billing, money not refunded45% of mentions
«I was charged twice for my order instead of charging just for extra products, they didn't return money for days.»
- ✗Orders modified without customer consent20% of mentions
«They may change items in your order without your consent, charge more for them»
- ✗Cold food and poor quality of delivered items20% of mentions
«Food comes cold and not tasty.»
What people praise
- ★Convenience and fast delivery
«Life saving!»
- ★Wide selection of partners and categories
«310,000 menus and 55,000+ stores»